There is no rating less than half. There should be since this one deserves a -5. Then again, it's McDonald's - I don't expect much.
1 - I ordered one meal and as I was about to order the second, the gentleman on the speaker gave me a total for the one meal. I told the drive thru person that I wasn't finished and was told to just drive ahead and give my order at the window.
2 - Get to the window and was given the total again, for the one order. I told the girl (quick change!) that no, our order was cut off. She literally stared at me blankly.
3 - I placed our orders - 2 cheeseburger 1/4 lb meals with a Fruitopia & a Diet Coke and one cinnamon melt. When we get to the pick up window, the gentleman (shift manager in a striped shirt and tie?) confirmed our order as one 1/4 lb meal and two cinnamon melts. When I corrected him I told him that this was the single worst messed up meal ever. So he hands me the bag, and as I start to look thru the bag says "Oh yea, look thru it - go ahead" as if I'm preventing him from doing something more fun than waiting on a customer. Everything seems to be in order, he hands us our drinks and I tell him again that this was a terrible example of customer service. He then yells after me "OK - Have a nice day!"
4 - We get home, make sure the burgers have only ketchup and everything is great! Until I try my Diet Coke and it's root beer.
I didn't think they could possibly get worse but they did. This location gets about 60% of our orders wrong - won't be going back again!
*NOTE - final kicker? They didn't give me a receipt so I can't complain on their survey system and they aren't answering their phone! *lol Amazing!