JillChongva

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Member since: Jul 27, 2011
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JillChongva updated their review on McDonald's.
294 days ago
JillChongva added an image
294 days ago

JillChongva reviewed McDonald's.
294 days ago


There is no rating less than half. There should be since this one deserves a -5. Then again, it's McDonald's - I don't expect much.

1 - I ordered one meal and as I was about to order the second, the gentleman on the speaker gave me a total for the one meal. I told the drive thru person that I wasn't finished and was told to just drive ahead and give my order at the window.

2 - Get to the window and was given the total again, for the one order. I told the girl (quick change!) that no, our order was cut off. She literally stared at me blankly.

3 - I placed our orders - 2 cheeseburger 1/4 lb meals with a Fruitopia & a Diet Coke and one cinnamon melt. When we get to the pick up window, the gentleman (shift manager in a striped shirt and tie?) confirmed our order as one 1/4 lb meal and two cinnamon melts. When I corrected him I told him that this was the single worst messed up meal ever. So he hands me the bag, and as I start to look thru the bag says "Oh yea, look thru it - go ahead" as if I'm preventing him from doing something more fun than waiting on a customer. Everything seems to be in order, he hands us our drinks and I tell him again that this was a terrible example of customer service. He then yells after me "OK - Have a nice day!"

4 - We get home, make sure the burgers have only ketchup and everything is great! Until I try my Diet Coke and it's root beer.

I didn't think they could possibly get worse but they did. This location gets about 60% of our orders wrong - won't be going back again!

*NOTE - final kicker? They didn't give me a receipt so I can't complain on their survey system and they aren't answering their phone! *lol Amazing!

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JillChongva has signed up.
294 days ago

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